Any piece of Alt Cunture jewellery made to order cannot be refunded, unless it is found to be faulty. In certain circumstances we may be able to offer an exchange for another piece. Any stock items may be returned within 14 days from the date of purchase for a full refund once the goods are received back by us.

In the unlikely event that you are unhappy with your order please don’t hesitate to contact us. The contact form can be found here. If you should receive an item that is defective, damaged or not what you ordered, please contact us here within 5 working days. We will help you resolve any issues as quickly as possible by replacing the item, once the faulty item has been returned to us by post. .

Upon receipt of items, the account, credit or debit card originally used for the purchase will be credited with the cost of the goods minus the delivery charges (exceptions may apply). We will process your refund within 48 hours of receipt. Your credit card company may take 4-7 working days to credit your account.